RETURNS & REPLACEMENTS

Opened and flown product can not be returned. Unopened boxes will incur a 35% restocking fee (subject to our discretion). Please contact us at www.skyflightrobotics.com and we will process your request. We do not refund shipping costs.

The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise the return will not be honored.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.

  • Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections.

  • Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges.

  • Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. Requests for packages to be reshipped will be subject to a reshipping fee.

SHIPPING & DELIVERY

FOB Origin, Freight Prepaid: Means that the seller/shipper pays the cost of shipping while the buyer/receiver of goods assumes the responsibility of goods at the point of origin.

Skyflightrobotics.com ships to all U.S. destinations, including Alaska, Hawaii and Puerto Rico & the U.S. Virgin Islands.

International Shipping Policy - We ship worldwide! We work with various companies to ensure that you get the best rate possible for your international shipping needs. All duties and taxes are the responsibility of the customer. Contact us to get specific rate quotes.

Incorrect Shipping Address Provided - Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. Requests for packages to be shipped again will be subject to actual shipping charges.

PRIVACY & SECURITY

Skyflightrobotics.com takes precautions to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs)encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

Links - This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Skyflightrobotics.com.

CHANGES TO THIS POLICY

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy.

For further assistance you can reach us by the following contact form and we will contact you as soon as possible.

Sky Flight Robotics, Inc.